Assessment of satisfaction in patients with existing complete dentures issued from International Islamic University Malaysia (IIUM) Kuantan Dental Polyclinic


  • Asrul Romdani Bujang Saili Kulliyyah of Dentistry, International Islamic University Malaysia (IIUM)
  • Mohd Aliff Haidin Kulliyyah of Dentistry, International Islamic University Malaysia (IIUM)
  • Karimah Wahida Zulkifli Prosthodontic Department, Kulliyyah of Dentistry, International Islamic University Malaysia (IIUM)



complete denture, denture aesthetic, mastication, patient satisfaction


Removable acrylic complete dentures are a popular choice of treatment for the edentulous patient in Malaysia because of their cost and affordability. However, dissatisfaction among denture wearers with their complete denture is still very common. The goal of this study is to determine the level of satisfaction among patients who receive complete dentures from the IIUM Kuantan Dental Polyclinic, as well as the factors that impact their satisfaction. 42 edentulous patients wearing complete dentures made in International Islamic University Malaysia (IIUM) Kuantan dental Polyclinic for at least 3 months were included. These patients were interviewed over the phone in Malay or English language regarding their satisfaction towards the complete denture that they received on different parameters like retention, aesthetics, mastication, and phonetic using Visual Analogue Scale (VAS) which uses a Likert scale of 0-4 (0= not satisfied at all; 1= not satisfied; 2=acceptable; 3=satisfied; 4=very satisfied) to express their satisfaction. The overall satisfaction comprises of 90.5% of the subjects are satisfied with their complete denture. The fitting of lower denture and mastication contributed to the highest percentage of dissatisfaction. The retention of lower denture contributed to most dissatisfaction of the patients and female patient are more concerned with aesthetic compared to male. As compared to patients who already have worn dentures previously, first-time denture wearers are more satisfied with the upper denture fitting. Three months of wearing duration influenced the successful or treatment. Majority of patients are satisfied with the dentures provided by student of Kulliyyah of Dentistry. However, the dissatisfaction of wearing the complete dentures is mainly because of lower denture is not fit and poor mastication.



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How to Cite

Bujang Saili, A. R., Haidin, M. A. ., & Zulkifli, K. W. (2022). Assessment of satisfaction in patients with existing complete dentures issued from International Islamic University Malaysia (IIUM) Kuantan Dental Polyclinic. IIUM Journal of Orofacial and Health Sciences, 3(2), 162–171.