Issues in Quality Management: ISO in Relation to Islamic Standards

Abstract

The International Standard Organization (ISO) is an international consensus on quality management practice. Recently, an Islamic standard certification services known as ISI 2020 is offered by the Islamic Standard Institute, Malaysia. A sample survey was conducted to investigate managers’ and executives’ perceptions regarding ISO 9002 and ISI 2020. The study found that the respondents understand and are supportive of ISO but the support for ISI 2020 is relatively poor. There is a need for better marketing of ISI 2020 if it is to have a wider appeal.