There is no truth; there is only perception: A case of rising employee attrition

Abstract

When Neena, the head of HR, joined LMX technologies, it was badly hit by employee attrition.  She then conducted a root cause analysis to narrow down the actual reason behind this huge drop out. However, she encountered an unforeseen challenge, which was the difference in the perception of employees and the top leadership regarding attrition. The case ends with the dilemma that Ms. Neena faces as how she will go ahead when there is no alignment in the way of employees and top leadership’ s perspective. The case can be taught for organizational behavior to teach perception, attribution and errors people make in the process. The case can also be taught for organizational change management, where we can understand the resistance issues of top leadership.