Pracharumjai Foundation

The Trap of Volunteers Shortage

Abstract

The problem of a shortage of volunteers for the Pracharumjai foundation, a public charitable organization, has been a persistent issue since the expansion of the foundation's offices in 1989 and the restructuring of the organization, which resulted in an increased workload for existing volunteers. This signifies a growing demand for volunteers. However, the human resource management process, especially job analysis and design, of the foundation has been deficient, leading to insufficient volunteer engagement with the work. The foundation attempted to address this problem by supporting cross-training to enable volunteers to work interchangeably. However, this approach has become a more complex issue, as it has led to an increased workload for volunteers and reduced commitment to the main tasks of volunteering, consequently affecting the efficiency of the foundation. This research will present the human resource management process of the foundation so far in order to discuss suitable strategies within the public charitable organizational context.