IMPLEMENTING AN ELECTRONIC PAYMENT SYSTEM: GETTING THINGS DONE!

Authors

  • Norsyahida Mokhtar IIUM
  • Zaini Zainol IIUM

DOI:

https://doi.org/10.31436/ijcsm.v13i2.170

Abstract

This case study presents the challenges and critical success factors in JomPAY implementation in a local authority in Putrajaya. System failures, stakeholders’ resistance to change and third-parties’ operational issues were among the challenges faced by the local authority in implementing the system. The project champion’s credibility and technical skills play an important role in making sure the implementation is a success.

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Published

2022-09-27

How to Cite

Mokhtar, N., & Zainol, Z. (2022). IMPLEMENTING AN ELECTRONIC PAYMENT SYSTEM: GETTING THINGS DONE!. IIUM Journal of Case Studies in Management, 13(2), 7–11. https://doi.org/10.31436/ijcsm.v13i2.170

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Section

Articles