Strategic Conflict Management and Industrial Relations: A Case Study on TSRTC (India)

Abstract

The case deals with conflict management between multiple parties in a complex situation. The employees of a state road undertaking in the state of Telangana, go on a strike to get the chief minister (leader of the government) agree to their demands. The employees and the unions, make wrong calculations in negotiating with the leader. The case provides insights on how power imbalance in a conflict situation, can work against the parties involved in the conflict. Making right and timely moves depends on the ability of parties, to assess the situation and the factors, both working and against them. Trying to take hard position, without assessment, can actually backfire against the parties in conflict. The case provides insights on how the strength, determination of leader can work in his favour.