AN ASSESSMENT OF STATES’ WEBSITES IN MALAYSIA: AN EVALUATIVE STUDY

-

Authors

  • NAZREENA MOHAMMED YASIN IIUM STUDENT
  • Dr. Rohana Binti Abdul Hamid
  • Dr. Normala Binti Mohd Adnan

DOI:

https://doi.org/10.31436/alrisalah.v7i1.428

Abstract

Electronic Government (e-government) has been known as a significant tool in serving the Malaysian administration system. Since 1991, a lot of efforts and initiatives have been carried out in order to implement the system at the state level. As there are not many kinds of literature concentrating on the state website development, hence this study is crucial to show the progress of e-government implementation across the states. Therefore, this paper proposes a theoretical framework of e-government based on three levels of paradigms of public administration namely Old Public Administration, New Public Administration and New Public Service. This study employed a qualitative study by using content analysis method where all thirteen states websites serve as a unit of analysis. The results found that different states’ websites performed with different scores over one another. Generally, this study found that most of the state’s websites are in the second phase; New Public Administration. From the results collected, challenges to the effectiveness and efficiency of e-government are discussed based on several categories namely website visibility, website freshness, website establishment date and website usability.

 

Keywords: E-government, State websites, Old Public Administration, New Public Administration, New Public Service.

E-governance

Downloads

Download data is not yet available.

References

Andersen, K. V., & Henriksen, H. Z. E-government Maturity Models: Extension Of The Layne and Lee Model. Government Information Quarterly, 23(2), 236–248, (2006).

Ariwiati, R. & Febriliantina, S. F. Z. The Study of e-Government Implementation in Improving The Quality of Public Services (A Study on Society in Bandung Region). 2016 Conference on ICT for Smart Society, (2016).

Asa’d M., B. Khazaei, B. Akhgar & Ja’far, A. Importance of Service Integration in e-Government Implementations, 2016 7th International Conference on Information and Communication System (ICICS), (2016).

Azizan, H. M. & Fazli A. H. E-Government and Malaysia: A Theoretical Consideration. Sociohumanika, 3(2), 305-324, (2010).

Azmizam, A. R., Hamzah, J & Jalaluddin A. M. Enhancing Urban Governance Efficiency through the E-Government of Malaysia Local Authorities – The Case of Subang. Malaysia Journal of Society and Space, Vol. 6, No. 1, pp. 1-12, (2010).

Fagan, BD ‘Citizens’ access to online state legislative documents’ Government Information Quarterly, Vol 18 No 2, pp 105-121, (2001).

Ho, Stakeholder Adoption of E-Government Services: Driving and Resisting Factors, (2002).

Janet Kaaya, Implementing E-Government Services in East Africa: Assessing Status Through

Content Analysis of Government Websites, (2012).

Kaliannan, M., & Halimah, A. Adoption and Use of E-Government Services: A Case Study on E-Procurement in Malaysia. WSEAS Transactions on Business and Economics, 7(1), 1-10, (2010).

Kettani & Moulin. E-Government for Good Governance in Developing Countries: Empirical Evidence from the eFez Project, (2014).

Krippendorf, K. Content analysis: An Introduction To Its Methodology. Sage Publications, London, (1980).

MAMPU. Pekeliling Kemajuan Kerajaan, Jabatan Perdana Menteri, Malaysia, (2015).

McGuigan, B. “What is e-government?, available online: http://www.wisegeek.com/what-is-e-government.htm, (2010).

Muhammad Rais, A.K. & Nazariah, M.K. E-Government in Malaysia: Improving Responsiveness and Capacity to Serve. Kuala Lumpur: Pelanduk Publications, (2003).

Norshita, M. N., Halimah, B. Z., & Mohammad, T. S. T. Public User Assessment of Malaysia's e-Government Applications, World Academy of Science, Engineering & Technology, 43, 813–817, (2010).

Muhd Rosydi Muhammad. Managing the Implementation of E-Government in Malaysia: A Case of E- Syariah. Australian Journal of Basic and Applied Sciences. 7(8), 92-99, (2013).

Marzuki, N. A., & Arshad, N. I. Understanding the Use of e-Government Portal in Rural Areas in Malaysia: A Proposal Towards A Policy. 2016 3rd International Conference on Computer and Information Sciences (ICCOINS), (2016).

Norazah & Ramayah. User Acceptance of the E-Government Services in Malaysia: Structural Equation Modelling Approach. Interdisciplinary Journal of Information, Knowledge, and Management, (2010).

Nur Afiqah Marzuki and Noreen Izza Arshad, Understanding the Use of e-Government Portal in

Rural Areas in Malaysia: A Proposal Towards A Policy, 2016 3rd International Conference on

Computer and Information Sciences (ICCOINS), (2016).

SEO, Retreived from: https://www.bigcommerce.com/blog/ecommerce-seo/, (2017).

Sidek, H. Transformasi Perkhidmatan Awam. Putrajaya:Unit Pemodenan Tadbiran dan

Pembangunan Pengurusan Malaysia (MAMPU), (2012).

Silcock, R. ‘What is e-Government?, Parliamentary Affairs, Vol.54,No. 1, pp.88-101, (2001).

Stone, P., Dunphy, D., Smith, M., & Ogilvie, D. (With credit given to Dr Ole Holsti, The General

Inquirer: A Computer Approach To Content Analysis. Cambridge: MIT Press, (1966).

T. Almarabeh, & A. AbuAli. General Framework For e-Government: Definition, Maturity, Challenges, Opportunities, and Success. Europian Journal of Scientific Research, 39 (1), 29-42, (2010).

Teerling, M., & Pieterson, W. How to Improve e-Government use: An Empirical Examination of Multichannel Marketing Instruments. Information Policy, 16(2), 171-187, (2011).

United Nation Model. United Nation Official Website, (2014).

Downloads

Published

2023-06-30

How to Cite

MOHAMMED YASIN, N., Rohana Binti Abdul Hamid, & Normala Binti Mohd Adnan. (2023). AN ASSESSMENT OF STATES’ WEBSITES IN MALAYSIA: AN EVALUATIVE STUDY: -. Al-Risalah: Journal of Islamic Revealed Knowledge and Human Sciences (ARJIHS), 7(1), 397–420. https://doi.org/10.31436/alrisalah.v7i1.428