A Review of Communication and Patient Safety
DOI:
https://doi.org/10.31436/ijcs.v7i1.344Keywords:
Communication, Safety, Nursing, HealthcareAbstract
Background: Addressing and improving communication skills among healthcare professionals is crucial not only for enhancing patient satisfaction but also for promoting positive health outcomes and overall healthcare quality. Therefore, this review aims to understand the communication skills among nursing and healthcare personnel.
Methods: The PICO format is employed to articulate the components of a well-structured clinical question, guiding the exploration of pertinent evidence for the literature review.
Results: A collective of 25 literature subjects relevant to the research topic were identified. The review yielded four main themes: (1) Establishing the definition of poor communication, (2) Underscoring the significance of communication skills, (3) Examining the impact of poor communication on patient safety, and (4) Identifying factors associated with inadequate communication.
Conclusion: In summary, this review highlights the crucial need to understands the communication level of the nursing and healthcare personnel in ensuring patient safety.
References
Kwame A, Petrucka PM. A literature-based study of patient-centered care and communication in nurse-patient interactions: barriers, facilitators, and the way forward. Vol. 20, BMC Nursing. BioMed Central Ltd; 2021.
Cook Deborah, Mulrow Cynthia, Haynes Brian. Systematic reviews: Synthesis of best evidence for clinical decisions. Ann Intern Med. 1997.
Kazi MR, Chowdhury N, Chowdhury M, Turin TC. Conducting comprehensive scoping reviews to systematically capture the landscape of a subject matter. Popul Med. 2021;3(December):1–9.
Mahvar T, Mohammadi N, Seyedfatemi N, Vedadhir AA. Interpersonal Communication among Critical Care Nurses: an Ethnographic Study. J Caring Sci. 2020 Mar 1;9(1):57–64.
Vaz M, D’Silva C, Krishna B, Ramachandran P, D’Souza MC, Mendonca L, et al. Understanding the Challenges of Intensive Care Staff in Communicating With Patients and Patients’ Families During the COVID-19 Crisis: A Qualitative Exploration. Cureus. 2023 Jun 26;
Aldawood F, Kazzaz Y, AlShehri A, Alali H, Al-Surimi K. Enhancing teamwork communication and patient safety responsiveness in a paediatric intensive care unit using the daily safety huddle tool. BMJ Open Qual. 2020 Feb 1;9(1).
Jin J, Son YJ, Tate JA, Choi JY. Challenges and Learning Needs of Nurse-Patients’ Family Communication: Focus Group Interviews With Intensive Care Unit Nurses in South Korea. Eval Health Prof. 2022 Dec 1;45(4):411–9.
Anderson RJ, Bloch S, Armstrong M, Stone PC, Low JTS. Communication between healthcare professionals and relatives of patients approaching the end-of-life: A systematic review of qualitative evidence. Vol. 33, Palliative Medicine. SAGE Publications Ltd; 2019. p. 926–41.
Tiwary A, Rimal A, Paudyal B, Sigdel KR, Basnyat B. Poor communication by health care professionals may lead to life-threatening complications: Examples from two case reports. Wellcome Open Res. 2019;4.
Paddley B, Espin S, Indar A, Rose D, Bookey-Bassett S. Communication of Code Status Escalation for Nurses and Physicians in the Intensive Care Unit: A Case Study. Can J Nurs Res. 2023 Jun 1;55(2):176–84.
Powell madeleine, Walsham James, Mitchell Marion. Handover practices of nurses transferring trauma patients from intensive care units to the ward: A multimethod observational study. Australian Critical Care. 2020;33(6):538–45.
Holm A, Karlsson V, Dreyer P. Nurses’ experiences of serving as a communication guide and supporting the implementation of a communication intervention in the intensive care unit. Int J Qual Stud Health Well-being. 2021;16(1).
Ratna H. The Importance of Effective Communication in Healthcare Practice. Public Health Review. 23:1–6.
Rahim KA, Lakhdir MPA, Afzal N, Merchant AAH, Shaikh NQ, Noorali AA, et al. Leveraging the vantage point – exploring nurses’ perception of residents’ communication skills: a mixed-methods study. BMC Med Educ. 2023 Dec 1;23(1).
Marzban S, Najafi M, Agolli A, Ashrafi E. Impact of Patient Engagement on Healthcare Quality: A Scoping Review. J Patient Exp. 2022;9.
World Health Organisation. WHO Director- General’s opening remarks at World Patient Safety Day 2023 - WHO Global Conference . 2023.
Lazris A, Roth AR, Haskell H, James J. Poor Physician-Patient Communication and Medical Error Patient perspective [Internet]. Vol. 103. 2021. Available from: www.aafp.org/afpAmericanFamilyPhysician757
Thomas AN. Patient safety incidents associated with failures in communication reported from critical care units in the North West of England between 2009 and 2014. J Intensive Care Soc. 2016 May 1;17(2):129–35.
Su M, Zhou Z, Si Y, Fan X. The Association Between Patient-Centered Communication and Primary Care Quality in Urban China: Evidence From a Standardized Patient Study. Front Public Health. 2022 Feb 4;9.
Fisher M, Kiernan M. Student nurses’ lived experience of patient safety and raising concerns. Nurse Educ Today. 2019 Jun 1;77:1–5.
Alotaibi. Nurses Communication Barriers in Healthcare Centers: Patients’ Perspectives. International Journal of Nursing Didactics. 2018 Jan 31;08(01):24–34.
D’Souza S, Godecke E, Ciccone N, Hersh D, Janssen H, Armstrong E. Hospital staff, volunteers’ and patients’ perceptions of barriers and facilitators to communication following stroke in an acute and a rehabilitation private hospital ward: A qualitative description study. BMJ Open. 2021 May 5;11(5).
Katsaliaki K. Evaluating patient and medical staff satisfaction from doctor–patient communication. Int J Health Care Qual Assur. 2022 Sep 13;35(1):38–55.
Kunjukunju A, Ahmad A. EFFECTIVE COMMUNICATION AMONG DOCTORS AND NURSES: BARRIERS AS PERCEIVED BY DOCTORS. Malaysian Journal of Nursing. 2019 Oct 1;11(2):3–11.
Giménez-Espert M del C, Maldonado S, Prado-Gascó V. Influence of Emotional Skills on Attitudes towards Communication: Nursing Students vs. Nurses. Int J Environ Res Public Health. 2023 Mar 1;20(6).
