Ahmed, S. M., Ahmad, K. and Jan, M. T. (2016) “THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY: AN EMPIRICAL STUDY ON ISLAMIC BANKS IN BAHRAIN”, Al-Shajarah: Journal of the International Institute of Islamic Thought and Civilization (ISTAC), 21(3). Available at: https://journals.iium.edu.my/shajarah/index.php/shaj/article/view/421 (Accessed: 19 January 2022).