AHMED, S. M.; AHMAD, K.; JAN, M. T. THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY: AN EMPIRICAL STUDY ON ISLAMIC BANKS IN BAHRAIN. Al-Shajarah: Journal of the International Institute of Islamic Thought and Civilization (ISTAC), [S. l.], v. 21, n. 3, 2016. Disponível em: https://journals.iium.edu.my/shajarah/index.php/shaj/article/view/421. Acesso em: 19 jan. 2022.