Journal of Information Systems and Digital Technologies <p><strong>JOURNAL OF INFORMATION SYSTEMS AND DIGITAL TECHNOLOGIES</strong></p> <div style="text-align: justify;"> <p>The&nbsp;International Journal of Information Systems and Digital Technology (JISDT) is an international journal promoting the study of, and interest in, Information Systems (IS) and Digital Technologies (DT).&nbsp; The journal will cover in depth and breadth the subject areas related to the fields of IS and digital technologies and techniques. Articles in this journal may be an outcome of latest research, practice, experience, current issues and debates related to the fields. The JISDT will encourage submission that reflect the wide and interdisciplinary nature of the subject and articles that integrate technological disciplines with social, contextual and management issues, based on research using appropriate research methods and paradigms of research and philosophies.</p> </div> en-US (Prof. Dr. Asadullah Shah) (Prof. Dr. Akram M Z M Khedher ) Wed, 29 Nov 2023 18:18:02 +0800 OJS 60 SMART CTZEN: A DIGITAL STORYTELLING APP TO EMPOWER YOUTH’S AWARENESS IN CYBER SAFETY AND SECURITY <p>The impact of the COVID-19 epidemic on Malaysian educational institutions highlights the rise in cybercrime cases among students. Studies indicate that university students are the top users of the Internet with high daily internet usage, yet, this group of users are not only the victims but also the perpetrators of cyber threats and crimes. Despite being the top Internet users, youth aged 18-25 have been found to have limited understanding of cyber threats, making them more susceptible to such threats, or to become an accidental outlaw. Therefore, this study aims to uncover the types of threats that are prevalent among university students and ways to address these threats. This study found that majority of undergraduate students experienced cyberbullying, gaming addiction, depression and anxiety due to cyber threats, online sexual harassment and online financial scams. In order to address this contemporary phenomenon, this study proposes a digital storytelling application which aims to educate youth about strategies to recognize cyber threats, respond to these threats appropriately, and make informed decisions about their cyber behaviour. It also proposes that being vigilant about these strategies are in line with Islamic teachings and principles. This will equip them with the necessary knowledge and skills to protect themselves, their finances, and their safety, security and privacy in the cyber space, so that they are able to contribute to a safer digital community.</p> NURUL NUHA ABDUL MOLOK , NURIDAH SAPEE, ANIS ASILA OTHMAN Copyright (c) 2023 Journal of Information Systems and Digital Technologies Wed, 29 Nov 2023 00:00:00 +0800 DEVELOPMENT OF CONCEPTUAL MODEL- EFFECTIVE TEACHING QUALITY OF ACADEMICIANS TOWARDS MOOCS IN HIGHER EDUCATION IN PAKISTAN <p>Introduction - IT experts and academicians adopted e-learning to expedite quality education. quality education has a necessity; therefore, higher education is getting a good job to partner with Massive Open Online Courses (MOOCs). MOOC is the virtual learning platform to reform education by adopting information and communication technology infrastructure that aimed to increase the opportunities for quality education. MOOCs can be used by skilled and professional academicians who deliver their knowledge and expertise for acquiring learners’ ability to read, write, technical skills, and critical thinking through digital transformation. Academicians who are teaching in MOOCs should have good skills in digital literacy, online pedagogy, and willingness to accept MOOCs initiatives in HEIs in Pakistan.</p> <p>Purpose/Problem - This research aims to examine the impact of the teaching quality of academicians towards the teaching quality design of MOOCs in higher education institutions, and also determine their behavioral intention towards the acceptance of MOOCs initiatives. This research study is focused on MOOCs platform usage and acceptance in the province of Sindh, Pakistan.</p> <p>Methodology – Unified Theory of Acceptance and Use of Technology (UTAUT) model will be utilized to examine the hypothesis that influences academician intention towards accepting MOOCs. This study will be used a mixed-method approach to gather information. The Quantitative approach will be used to obtain the data collection for identifying the effects of independent and moderating variables on the dependent variable. SPSS and PLS-SEM 3 statistical tools will be used for data interpretation and analysis. The qualitative semi-structured approach will be used to gather more information about the area of the research survey by conducting interviews with MOOC administrators/developers, explanatory-sequencing approach should be used for more confirmation to validate and reliable the survey data collected. NVivo 12 will be used to analyze the unstructured text, audio, and video data; for interviews, focus groups, and journal articles.</p> <p>Outcome – In this research, MOOC platform has been intended to study and identify the effect of teaching quality of academicians towards MOOCs and their acceptance. The application of HEIs and MOOCs will prove to be the most promising integration for quality education in the year to come under one umbrella. Therefore, a unified MOOC can be recommended in the reflection of research investigations for successfully implementing MOOCs in Pakistan's higher education institutions.</p> MASOOMI HIFAZAT ALI SHAH, ASADULLAH SHAH, IMRAN KEERIO, NORSAREMAH BT. SALLEH, ABDUL RAFIEZ Copyright (c) 2023 Journal of Information Systems and Digital Technologies Wed, 29 Nov 2023 00:00:00 +0800 MINDFUL UX DESIGN IN INDUSTRY 4.0: MITIGATING ADDICTION AND ENHANCING USER WELL-BEING INSOCIAL MEDIA AND AI ENVIRONMENTS <p>The rapid advancements in technology under Industry 4.0 bring forth both opportunities and challenges, particularly in User Experience (UX) design in social media and Artificial Intelligence (AI) environments. This research paper explores these dichotomies, focusing primarily on the role of UX design in mitigating addiction and enhancing user well-being. In this paper, authors begin by exploring the historical evolution of UX design and its increasing importance in the context of technological progression. We then discuss the psychological impacts of UX design on users, drawing a parallel between addictive characteristics of social media platforms and AI-based systems, and the deterioration of user well-being. Recognizing the gravity of the situation, we delve into the concept of 'Responsible UX Design,' a design philosophy that focuses on developing interfaces and systems that foster positive user behaviour while minimizing the risk of digital addiction. Authors present a comprehensive analysis of current strategies, practices, and policies related to responsible UX design in Industry 4.0 and discuss how these could be evolved for future. Drawing on a wide range of case studies, user interviews, and psychological research, the paper provides actionable recommendations for businesses, policymakers, and UX designers. These recommendations promote responsible design practices, discourage addictive design patterns, and encourage user-centric design approaches that improve digital well-being. Additionally, this paper provides a critical review of the challenges and potential ethical considerations in implementing responsible UX design. It introduces the concept of 'Digital Ethics,' which requires organizations and designers to uphold user well-being as a primary consideration during the design process. In conclusion, this research emphasizes the need for a paradigm shift towards responsible UX design, both as a moral obligation and as a competitive advantage in Industries 4.0. It advocates for an approach that balances user engagement with user well-being, and ensures that technological innovations enhance, rather than compromise, human lives. Unprecedented technical developments, including the fusion of social media platforms and artificial intelligence (AI), have been made possible by industry 4.0. User experience (UX) design now faces ethical and societal repercussions as a result of these developments. This paper provides a thorough examination of responsible UX design in Industry 4.0, with a particular emphasis on the growing usage of social media and AI tools. The research emphasizes the significance of ethical issues while examining recent information, trends, and best practices in UX design. Unprecedented technical developments, including the fusion of social media platforms and artificial intelligence (AI), have been made possible by industry 4.0. User experience (UX) design now faces ethical and societal repercussions as a result of these developments. This article provides a thorough examination of responsible UX design in Industry 4.0, with a particular emphasis on the growing usage of social media and AI tools. The research emphasizes the significance of ethical issues while examining recent information, trends, and best practices in UX design.<br /><br /></p> NAHREEN ZANNAT, MURNI MAHMUD Copyright (c) 2023 Journal of Information Systems and Digital Technologies Wed, 29 Nov 2023 00:00:00 +0800 A FRAMEWORK OF E-LEARNING CHALLENGES DURING COVID-19 IN HIGHER EDUCATION INSINUATIONS OF PAKISTAN <p>eLearning is a process of acquiring information with the help of computing devices. The eLearning facility will be available anytime, anywhere, when these computing devices are connected to a network. The real benefit of eLearning was observed during covid-19 when all education institutions suspended their physical classes as social distance was necessary due to the pandemic situation in the world. While having serval advantages of eLearning, the researchers observed several problems, not only in the covid-19 case but even before the pandemic for its adoption/acceptance. Some of the well-known issues faced by the students of higher education institutions enlightened from the literature review are Cost, System Quality, System Complexity, Infrastructure, Social influence, facilitating conditions, and student learning motivations. These problems are still researchable, especially in an underdevelopment country like Pakistan. In this study, a framework has been developed with the help of various models and theories used for Information system research, i.e. (TAM3, UTAUT, M&amp;D, TRA, and IDT). Observing problems from the literature review, some constructs/variables (Perceived Cost, System Quality, Complexity, Social Influence, Facilitating Condition, student learning motivation, PEOU, PU, and BI). are selected to make hypotheses for the framework. The study aims to find the most critical factors affecting eLearning’s slow acceptance/adoption throughout the covid-19 in Pakistan.</p> IMRAN KHAN KEERIO, ASADULLAH SHAH, MASOOMI HIFAZAT ALI SHAH, NAJHAN MUHAMAD IBRAHIM, HAZWANI MOHD MOHADIS, IMRAN AHMED QURESHI Copyright (c) 2023 Journal of Information Systems and Digital Technologies Wed, 29 Nov 2023 00:00:00 +0800 A CONCEPTUAL ARTISTRIES MULTI-SIDED BUSINESS MODEL: UPSKILLING AND NURTURING PEOPLE WITH A FINANCIAL IMBALANCE IN BANGLADESH AS FASHION-PRENEURS <p>To develop a conceptual Artistries business model including a digital platform and apps, in solving the key challenges, pains, gains &amp; job-to-do of various customer segments (CS) for a clothing-related business. That will provide quality clothing products for the market while aligning with the Sustainable Development Goals (SDG) including reducing poverty (SDG1), promoting decent employment and economic growth (SDG8), and responsible consumption and production (SDG12). The situation has become difficult because of the global pandemic, particularly financially in Bangladesh. The lockdown in Bangladesh has caused a huge deal of financial crisis for the economy which also had an impact on commercial shops. This paper identifies the struggles and difficulties faced by the various CS - people in poverty and the poor, jobless or laid-off workers, buyers, sellers, and suppliers of clothing products &amp; services. The Business Model Canvas (BMC) and Value Proposition Canvas tools were used as part of the Design Thinking (DT) approach, adapted by this paper. This paper attempts to offer various CS with a wide range of fashionable clothing options that encourage and support the fashion ecosystem. Owning our own cultural and native products on the market while maintaining quality. People in poverty, particularly unemployed workers, can acquire pertinent skills, materials, and financial assistance for their own solvency, and re- &amp; up-skilling themselves to become environmental fashion entrepreneurs through the business model. That is connecting the Artistries brand with people in poverty, buyers, sellers, and donors while sustaining business profitability.</p> AHMAD ISHTIAK NAHID, TASNUVA TASNIA, MOKTER HOSSAIN, ABDUL RAHMAN AHMAD DAHLAN Copyright (c) 2023 Journal of Information Systems and Digital Technologies Wed, 29 Nov 2023 00:00:00 +0800 REVIEW OF OPPORTUNITIES AND CHALLENGES REPRESENTED BY BIG DATA FOR FINTECH IN MALAYSIA <p>This paper explores the potential of big data for driving economic growth and innovation within the fintech sector in Malaysia. By using systematic literature review, it investigates the opportunities of big data in the fintech sector and its current utilisation in Malaysia. Firstly, the paper will outline current trends in fintech within the Malaysian context. This will include examining the current state of big data utilization, prevalent initiatives, and current industry players. Secondly, it will identify challenges for fintech development by exploring technological, organisational, and environmental factors that might affect the utilisation of big data in Malaysia. Finally, it will suggest approaches for organisations to adopt in overcoming these challenges. The paper hopes to enrich the understanding of the opportunities and challenges for big data in fintech in Malaysia and the ways it can contribute to the domestic economy.</p> IBRAHIM NASRELDIN IBRAHIM AHMED, LILI MARZIANA, RIZAL MOHD. NOR Copyright (c) 2023 Journal of Information Systems and Digital Technologies Wed, 29 Nov 2023 00:00:00 +0800 A CONCEPTUAL CLEANSOLUTION BUSINESS MODEL: EMPOWERING LOW-INCOME B40 COMMUNITIES AS ENTREPRENEURS THROUGH HOUSEKEEPING AND SERTU CLEANING SERVICES <p>This paper discusses a conceptual business model of housekeeping service, called CleanSolution that aims to provide property care and cleaning management services through the use of a digital platform for business operations. The platform is intended to improve connectedness between housekeeping and sertu cleaning service companies and their workers, aligned to the first, third and eighth Sustainable Development Goals (SDGs) of no poverty (SDG1), good health and well-being (SDG3) as well as decent work, and economic development (SDG8). The critical challenge for CleanSolution is to focus on creating work opportunities for B40s and nurturing B40 cleaning entrepreneurs through sertu cleaning services that will benefit potential customers in terms of creating decent work &amp; economic growth (SDG8) for individuals and the country. On top of that, the business provides a sustainable cleaning service including Sertu cleaning which is a Shariah compliance cleaning method for Muslim customers, through a trusted online platform as a medium of communication between customers, workers and the sertu cleaning service companies. CleanSolution is designed, tested, and established as a multi-sided platform business, after conducting surveys in understanding the problems faced by the various customer segments (CS) - customers, workers and the housekeeping &amp; sertu cleaning service companies. Design thinking methodology has been adapted in this paper including empathising, defining, ideating, prototyping, and testing. The paper outlines the creation of both a Business Model Canvas (BMC) and a Value Proposition Canvas (VPC) to guide the development and implementation of the digital platform.</p> NURRDINAN SERENA AMER SHARIFFUDIN, WAN MAIZATUL AKMAL WAN AHMAD SAYUTI, NUR FAIZAH MHD KAMIL, ZAKARYA AHMED YASLAM BABATAT, ABDUL RAHMAN AHMAD DAHLAN Copyright (c) 2023 Journal of Information Systems and Digital Technologies Wed, 29 Nov 2023 00:00:00 +0800 A CONCEPTUAL MFARM BUSINESS MODEL: MOSQUE AS A SUSTAINABLE FARMING CENTRE, RESKILLING AND NURTURING B40 AS AGRO-PRENEURS <p>This business model paper explores the potential of utilising mosque space for farming with the aim of assisting low-income and B40 communities. The purpose of this paper is to develop a conceptual business model including a digital platform and application as well as to assess the feasibility of this concept and address the growing demand for locally grown and organic produce, while also providing an opportunity for the mosque to generate additional revenue streams. The paper outlines the methodology used, which is Design Thinking, by conducting literature review (LR), benchmarking and survey to further understand the problem that later helps in creating our own business case model (BMC) and Value Proposition Canvas (VPC). It also highlights the potential social and environmental benefits of this model, such as increased community engagement and the reduction of carbon footprints through localised food production. The proposed business model aims to create a new paradigm for sustainable food production, with mosques serving as community hubs for education, training, and innovation in the field of urban farming. The paper concludes by outlining the potential challenges and risks involved in this venture and proposes strategies to mitigate them. Ultimately, this business paper represents an exciting opportunity for mosques to become leaders in sustainable food production and community engagement. This conceptual business model would also provide educational opportunities for members of the community to learn about urban farming, nutrition, and healthy eating habits. By focusing on serving low-income and B40 communities, the business aims to address food insecurity and promote equitable access to healthy, locally grown produce. This would help to improve the overall health and well-being of the community, while also providing economic opportunities for low-income individuals to participate in the farming and distribution of produce.</p> NURUL IFFAH ALIA OMAR, ALFIN NAJEEHAH ZAHID, NURUL SHAHIRAH AHMAD FIKRI, AFIQ AIMAN OTHMAN, ABDUL RAHMAN AHMAD DAHLAN Copyright (c) 2023 Journal of Information Systems and Digital Technologies Wed, 29 Nov 2023 00:00:00 +0800 TRENDS IN OPEN SCIENCE: A BIBLIOMETRIC ANALYSIS OF RESEARCH TOPICS, CITATIONS, JOURNALS, AND PRODUCTIVE ENTITIES <p>A transformative shift has redefined how scientific research is conducted and shared in the digital era. Open Science is emerging as a transparent, collaborative, and accessible paradigm at the forefront of this revolution. This study undertakes a comprehensive Bibliometric analysis to explore the multifaceted landscape of Open Science, addressing key aspects such as prevalent topics, top-cited papers, leading journals, productive countries, and active institutions. Utilising a robust dataset from the Scopus online database, which encompasses scholarly literature, scientific publications, and open-access journals across diverse disciplines, the research employs advanced quantitative techniques to delineate the contours of Open Science. The findings reveal critical areas and topics, influential authors and works, prominent journals, and pioneering countries and institutions that shape the discourse. A geographical analysis further emphasises the importance of both national and international collaboration in the Open Science movement. Beyond contributing to academic understanding, this research provides essential insights for a wide range of stakeholders, from researchers to policymakers, and reflects on the broader implications of the findings. The paper concludes by projecting a path for future explorations, including emerging topics such as artificial intelligence, metadata, and ethics in Open Science, and offers lessons from the Open Science practices in response to the COVID-19 pandemic, making it a valuable guide for the ongoing evolution of scientific research and collaboration.</p> MAHFOOZ AHMED, ROSLINA BT. OTHMAN, MOHAMAD FAUZAN NOORDIN Copyright (c) 2023 Journal of Information Systems and Digital Technologies Wed, 29 Nov 2023 00:00:00 +0800 A CONCEPTUAL FRAMEWORK: CULTURAL BASED APPROACH IN COLLABORATIVE ONLINE LEARNING IN PRIMARY SCHOOLS <p>Collaborative learning has been utilised throughout the years to deliver educational content for various levels of students in schools. Previously, less emphasis was given to the online support mode as the conventional method exists. However, as schools across the globe closed in response to the Covid-19 pandemic, students from various levels experienced a severe disruption to their learning process. Though most schools quickly began offering some online learning, there have been growing concerns about the effects of this unprecedented shift. In addition, such a paradigm shift has also witnessed parents' significant role in ensuring the effective delivery of educational content through online platforms. In such a situation, parents were expected to support the learning process. However, less support from other stakeholders makes it challenging for parents to support their children's learning online. Although various strategies and best practices exist globally, engaging students, parents, teachers, and relevant stakeholders towards collaborative online learning is crucial. Based on relevant previous studies, engagement towards online learning is highly influenced by the user's cultural background in getting successful collaboration among all stakeholders. Thus, the proposed study aims to investigate and propose a conceptual framework for a collaborative online learning model based on a cultural-based approach. It applies a Systematic Literature Review (SLR) based on relevant previous studies. A preliminary study has conducted a comparative review based on strategies and best practices. Initial findings divulge that cultural background influences the teacher-parent engagement towards collaborative online learning provided by the school and relevant authorities. Therefore, findings from the proposed study could improve the quality of learning in primary schools, in line with SDG4 and 4IR.</p> FARHAN HANIS, DALBIR SINGH, ZULKEFLI MANSOR, HELMI NORMAN Copyright (c) 2023 Journal of Information Systems and Digital Technologies Wed, 29 Nov 2023 00:00:00 +0800