Journal of Information Systems and Digital Technologies https://journals.iium.edu.my/kict/index.php/jisdt <p><strong>JOURNAL OF INFORMATION SYSTEMS AND DIGITAL TECHNOLOGIES</strong></p> <div style="text-align: justify;"> <p>The&nbsp;International Journal of Information Systems and Digital Technology (JISDT) is an international journal promoting the study of, and interest in, Information Systems (IS) and Digital Technologies (DT).&nbsp; The journal will cover in depth and breadth the subject areas related to the fields of IS and digital technologies and techniques. Articles in this journal may be an outcome of latest research, practice, experience, current issues and debates related to the fields. The JISDT will encourage submission that reflect the wide and interdisciplinary nature of the subject and articles that integrate technological disciplines with social, contextual and management issues, based on research using appropriate research methods and paradigms of research and philosophies.</p> </div> IIUM Press, Intentional Islamic University Malaysia en-US Journal of Information Systems and Digital Technologies 2682-8790 A CONCEPTUAL DESIGN MY FASHION MULTI-SIDED BUSINESS MODEL: ENHANCE JOB OPPORTUNITIES, UPSKILLING AND RESKILLING B40 COMMUNITY INTO FASHIONPRENEURS https://journals.iium.edu.my/kict/index.php/jisdt/article/view/322 <p>The purpose of this conceptual paper is to provide a one-stop clothing center that assembles different types of apparel products or services on a digital platform and in physical stores aligned with the Sustainable Development Goals (SDG) in no poverty, decent work, economic and growth and responsible consumption and production. The global pandemic has made our circumstances challenging, particularly financially. The population most affected is the B40 community, commonly known as the Bottom 40%, whose household income is less than RM4,850. With the Movement Control Order, the majority of the businesses were shut down and this has had an effect on commercial retailers as well. This paper also highlights the pains and challenges faced by the customer segments, the B40 community, unemployed/ retrenched workers, commercial retail customers, donors, and clothing service providers. The Design Thinking (DT) process was applied as the methodology that includes the literature review and the usage of tools like Business Model Canvas (BMC) and Value Proposition Canvas (VPC). This paper also aims to provide customers with trendy and variety choices of clothes and style senses that also promote and encourage people to recycle their unused clothes. In addition, through reskilling and upskilling the B40 community,especially along with the unemployed workers, can gain relevant skills and nurture themselves to be environmental fashionpreneurs.</p> A'isyah Irfan Aisyah Azizi Sarah Zulhairy Hannani Mohammad Abdul Rahman Dahlan Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-12-01 2022-12-01 4 2 BABYCART: A CONCEPTUAL BUSINESS MODEL WITH BENEFITS FOR PARENTS AND THE B40 COMMUNITY https://journals.iium.edu.my/kict/index.php/jisdt/article/view/318 <p>The objective of this paper is to propose a conceptual BabyCart business model including a digital platform/apps that is aligned with United Nations Sustainable Development Goals (SDGs). The BabyCart business concept and platform offer potential benefits to its consumers given the new life advancement, new standards that people must adopt during this pandemic, and the rapid growth of technology. The intended users known as Customer Segments in this paper of this platform are low-income families or B40, single mothers, busy parents, and sellers. BabyCart offers a wide selection of baby products at a reasonable price as well as babysitting services. This paper identifies a few major issues and severe pain points for the customer segments and offers solutions for those issues. The key problems include poverty among Malaysians (SDG 1 - No Poverty), unemployment issues (SDG 8 - Decent Work and Economic Growth) and ensuring sustainable consumption (SDG 12 - Responsible Consumption and Production). This paper adapts the Design Thinking (DT) methodology in identifying key problems and developing possible viable solutions. This methodology includes conducting a literature review, benchmarking, and surveys/interviews to understand and define customer segments’ problem space; as well as ideating, prototyping, and testing possible solution space. The business modeling tools namely the Environmental Map (EM), Business Model Canvas (BMC), Value Proposition Design Canvas (VPC), and Strategy Canvas (SC) were used both in the customers’ problem space as well as the solution space. An initial business model prototype was formulated – in the form of EM, BMC, VPC and low fidelity BabyCart prototype; tested and validated by various customer segments. Hence, the main contribution of this paper is to offer a validated or enhanced conceptual BabyCart business model as a conceptual solution in solving the unemployment issues for B40, increase sales for sellers and to give parents a digital platform where they can buy baby products.</p> Siti Nur Aishah Sulaiman NURUL JANNAH HUSSAIN? Nur Ain Ishak Nur Maisara Rasid Abdul Rahman Ahmad Dahlan Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-12-01 2022-12-01 4 2 BUSINESS CONTINUITY OF EDUCATION DURING COVID-19 PANDEMIC IN BANGLADESH: RESPONSE AND RECOVERY STRATEGIES https://journals.iium.edu.my/kict/index.php/jisdt/article/view/260 <p>The pandemic of COVID-19 is considered the most<br />challenging problem faced by the world at this moment. This ongoing pandemic<br />It has ravaged many countries. Furthermore, the situation is deteriorating by the<br />day due to the mutation of various variations. Many developed countries with<br />well-established medical facilities continue to face problems, while Bangladesh,<br />a developing country on the Indian subcontinent, is doing everything to mitigate<br />the impact. This lethal virus has not only taken lives but has also wreaked havoc<br />on the education system in this impoverished country. To maintain the country&amp;#39;s<br />lockdown and social distancing, the government has closed down all educational<br />institutions and began an online learning period from the beginning of the<br />pandemic until today. In this paper, the authors aim to highlight the challenging<br />impact Bangladesh is currently facing in education and the response and<br />recovery strategies taken by authorities to drive the education sector.</p> Nahreen Nahreen Zannat Nadia Nowshin Jamaludin Ibrahim Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-12-01 2022-12-01 4 2 DATA GOVERNANCE FOR SME: SYSTEMATIC LITERATURE REVIEW https://journals.iium.edu.my/kict/index.php/jisdt/article/view/237 <p>Data management is the practice of authority and supervision of data management. Data governance plays an important role in increasing data value and reducing data risks and costs. In the recent era, the interest in data governance has increased significantly, and it provides a comprehensive view of data management that can be directed to decision-makers in small and medium-sized companies. Data governance is a growing issue requiring additional research and improvement. This paper aims to bridge the gap around adopting data governance in small and medium-sized companies by building a model for adopting data governance, and after reviewing Papers We found six factors on the following: Technology Context, Organizational Context, External Task Environment Context, Technology Use, and Data Quality.</p> Amjad Alsousi Asadullah Shah Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-12-01 2022-12-01 4 2 EXPLORING THE IMPACT OF DIGITAL ENTREPRENEURSHIP EDUCATION AMONG GRADUATES IN BANGLADESH https://journals.iium.edu.my/kict/index.php/jisdt/article/view/337 <p>Unemployment, especially among graduates, is a big issue not only in individual countries but also globally. Digital entrepreneurship is proposed as a way to mitigate, if not completely remove, the hardships of unemployment for both individuals and governments. It has been demonstrated that becoming an entrepreneur is a conscious decision that necessitates a great deal of thought and planning. The current study incorporates cognitive and behavioural school of thought principles to develop a model that connects digital entrepreneurship education to graduate entrepreneurial intention. The attribute approach appears to imply that entrepreneurship is a privilege associated with certain characteristics, and digital entrepreneurship education will assist in the development of entrepreneurs. In light of the above findings, the current study examined the impact of digital entrepreneurship education on entrepreneurship among Bangladeshi graduates using the Theory of Planned Behaviour (TPB). The proposed framework illustrates that entrepreneurship education is a conscious strategy and that there is a link between digital entrepreneurship education and entrepreneurship intention, which is mediated by personal attitude (PA),subjective norm (SN), perceived behavioural control (PBC), and entrepreneurial decision (ED). This study employs a quantitative approach to address a methodological gap in the literature, which usually evaluates simply entrepreneurship intention instead of the actual process of entrepreneurship. Data were collected from several university students representing several study disciplines in Bangladesh and structural equation modelling was used to test the hypothesized model and structural relationships. The empirical findings and recommendations show that graduates' entrepreneurial intentions have a positive impact on their attitudes, subjective norms, perceived behavioural control, and entrepreneurial intentions, and that this information can assist policymakers, government officials, entrepreneurship experts, and lecturers decide to include digital entrepreneurship courses in higher education institutions.</p> ABDULLAH AL-MAMUN Akeem Olowolayemo Sharyar Wani Aidrina Sofiadin Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-12-01 2022-12-01 4 2 INTEGRATED ENTERPRISE RISK MANAGEMENT (IERM) FOR PENSION FUND ORGANISATIONS: FROM A TECHNOLOGY POINT OF VIEW https://journals.iium.edu.my/kict/index.php/jisdt/article/view/278 <p>Any appraisal at this point must keep in mind that the epidemic is far from over and that the pandemic was economic and financial consequences has been considerably reduced due to the strong governmental efforts. Such event occurred in this digital era has shaped many financial institutions, including the pension funds, to take bold policy actions to overcome this issue in the future, as their role in protecting and managing people`s retirement savings is crucial and critical (Feher and Bidegain, 2020). A pension fund is also an institutional investor who invests substantial sums of money in public and private enterprises. The principal purpose of a pension fund is to ensure that there will be enough money to cover employees' pensions once they retire in the future. Proper Integrated Enterprise Risk Management (IERM) is needed to cater for ISO 31000: 2018 Risk Management Standard – Principles and Guidelines and ISO 27001:2013 Information technology — Security techniques — Information security management systems — Requirements. This paper attempts to highlight the key IT-related risk factors and IERM in the context of a pension fund in this digitalization and post Covid-19 era; among others is the enhancement of performance of the investment system, digital readiness, technology-related processes, and system integrity.</p> Noor Nabil Muhidin Abdul Rahman Ahmad Dahlan Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-12-01 2022-12-01 4 2 MOBILE MONEY AND ARCHETYPE FOR UNDERSTANDING END-USERS ADOPTION BEHAVIOURAL FACTORS VIZ. SOCIOECONOMIC,CULTURAL AND POLITICAL FACTORS IN SUB-SAHARAN AFRICA https://journals.iium.edu.my/kict/index.php/jisdt/article/view/307 <p>Whilst there has been considerable research on innovation adoption and diffusion in the rapid growth of mobile money, fewer studies have been conducted on the active engagement with the technology using a reference theory particularly studies in the context of SSA. Past studies of mobile money based on case studies, interviews and reviews of secondary data have focused on potential benefits, features, and implementation. Research studies on mobile money about SSA are mixed. The existing studies on mobile money adoption based on reference theories focused largely on Southeast Asia and developed nations. Most of these studies presume mobile money is readily available but the anus of accepting or rejecting it resides with end-users. This assumption falls short of realities for SSA, because SSA trails behind the rest of the world in modern technological infrastructures. This study investigates the precursors pertinent to understanding the adoption of mobile money in the context SSA as well as the implications of the interplay between technological infrastructures for mobile money with socioeconomic and political forces. The study makes important contributions to the literature and managerial practice by providing adequate understanding of the factors inherent to SSA contributing to poor mobile money adoption behaviour, building a modified TAM for mobile money adoption for SSA and establishing adequate knowledge for policymakers, governments, private investors, and NGOs in mapping-out key factors managers may have control over for investment in mobile money.</p> Emmanuel Matthew Ikart Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-12-01 2022-12-01 4 2 RANDOM FOREST-BASED CLASSIFIER FOR AUTOMATIC SARCASM CLASSIFICATION ON TWITTER DATA USING MULTIPLE FEATURES https://journals.iium.edu.my/kict/index.php/jisdt/article/view/345 <p class="Abstract">Sarcasm is one of the nonliteral languages usually employed in social networks and microblogging websites to convey implicit information in an individual communication message. This could lead to the misclassification of tweets. This paper focuses on sarcasm detection on tweets, which has been experimented with the use of textual features. The textual features comprise the Neural language fusion and Natural language features, which include sentiment-related features, semantic and synthetic features, punctuation-related features, and GloVe embedding features. The features mentioned above were extracted separately from the target tweet and fused to form fused features for the target tweet. The proposed predictive model attained an accuracy of 86.9% with a random forest classifier, which outperformed other models employed in the experiment, such as DT (83.9), SVM (80.5), KNN (83.1), and LR (82.9).</p> Christopher Eke Azah Anir Norman Liyana Shuib Fatokun Faith B. Zalizah Awang Long Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-12-01 2022-12-01 4 2 RELEVANCY OF MALAYSIAN UOTF IN THE POST-PANDEMIC AND DIGITAL ERA: BALANCED AND DIGITAL EDUCATION, COMMUNITY ENGAGEMENT IN ENHANCING THE WELL-BEING OF THE B40 GROUP https://journals.iium.edu.my/kict/index.php/jisdt/article/view/286 <p>COVID-19 crisis has further driven low-wage or poor B40 metropolitan Malaysian families into destitution. The destitution pace of these B40 metropolitan families in 2020 is higher than in 2019, with half of the families living in outright neediness. Seventy percent of these families' capacity to meet essential everyday costs had been impacted. Thirty-seven percent said that they are battling to buy sufficient nourishment for their families, while 35% cannot pay their bills on schedule. This conceptual paper is to propose an initiative or project for Malaysian Universities of the Future (UotF) to remain relevant by enhancing the well-being of the B40 group through a balanced education, community engagement, and digital platform in the office and home cleaning services based on Maqasid Shariah principles. This paper is applying the design thinking approach to develop a conceptual business model using Business Model Canvas (BMC) and Value Proposition Canvas (VPC) framework. The objectives of this project are to provide (a) a lifelong learning programme opportunity for the B40 community, (b) providing job employment, while reskilling &amp; upskilling, empowering, and nurturing B40s as skilled workers, and entrepreneurs in cleaning services based on Maqasid Shariah principles, In this proposed project, hopefully, the B40s needs, and problems, poverty, and the unemployment rate will reduce in Malaysia.</p> Nurulakmal Wahida Safi Sumaia Binti Shikh Nasir Abdul Rahman Ahmad Dahlan Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-12-01 2022-12-01 4 2 SKILL HUB: A CONCEPTUAL BUSINESS MODEL THAT GIVES JOB OPPORTUNITIES FOR FREELANCERS AND B40 COMMUNITY https://journals.iium.edu.my/kict/index.php/jisdt/article/view/293 <p>The goal of this paper is to present a conceptual Skill Hub business model, complete with its digital platform and apps, that is in line with the United Nations Sustainable Development Goals (SDG). The Skill Hub business concept and platform offer potential advantages to its consumers. The Customer Segments in this study are the people who are busy and need an immediate service, the service providers who do not have a good platform to promote their services, the low-income people (B40) who lack the contemporary skill set, and the donors who do not have the trusted platform to donate their money. Skill Hub offers quick services in many fields without the need to waste time in searching, surveying and giving solutions to the unemployment issues. The Sustainable Development Goals (SDG) that can be found in this paper are SDG 1 - No Poverty (the issues of poverty in Malaysia), SDG 8 - Decent Work and Economic Growth (concerns with unemployment and underemployment problems), and SDG 12 - Responsible Consumption and Production (training that ensuring long-term consumption). The Design Thinking (DT) methodology is used in this study to identify significant challenges and propose possible effective solutions. This process entails completing a literature research, benchmarking, and surveys or interviews to understand and define the issue space of consumer segments, as well as brainstorming, prototyping, and testing potential solutions. The business modelling tools that have been used for the problem and solution area of the customers are Environmental Map (EM), Business Model Canvas (BMC), Value Proposition Design Canvas (VPC) and Strategy Canvas (SC). The initial business model prototype was prepared by EM, BMC and VPC while the low-fidelity Skill Hub prototype was created and tested with various consumer segments. Thus, the Skill Hub business concept and platform offer potential advantages to its consumers and come out with the solution for their difficulties and pains.</p> Muhammd Ammar Zakwan Amran Siti Nur Adawiyah Khairul Akmal Nuridah Sapee-e Abdul Rahman Ahmad Dahlan Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-12-01 2022-12-01 4 2 THE USE OF ROBOTS FOR DELIVERY OF PACKAGES IN FOOD INDUSTRIES AND ITS IMPACT ON JOB LOSS https://journals.iium.edu.my/kict/index.php/jisdt/article/view/243 <p>Artificial intelligence (AI) and robotics have developed rapidly in the last few years, both in terms of the resources and outputs they produce. The robots that work in the food industry contribute significantly to the transportation of food packages from one location to another. The main task of the robots in the food industry on which this research focuses is delivery of packages. Before the implementation of robots in food industries and in delivery packages, it was done by human beings. Now that the robots are utilised, human beings will lose their jobs. This might not necessarily be the case or there might be some unforeseen issues. That is why this research aims to investigate the influence of system quality, information quality, and business value on the delivery of packages by robots in replacing people's jobs. This study applied a quantitative research method in order to achieve all of the research objectives. A total of 310 participants took part in the survey. Based on PLS-SEM analysis, the path coefficient of system quality to business value was examined by hypothesis one (H1), and it was shown to be supported. It is clear that the relationship between system quality and business value is significant because there is a strong link between system quality and business value. Furthermore, the path coefficient of information quality to business value was investigated in hypothesis two (H2).Our second hypothesis is supported by the p-value being significant and positive. Hypothesis three (H3) is significant, as evidenced by the fact that it is supported. As a result, there are important connections between the use of robots and business value. Finally, the business value, which is a dependent variable, has a positive and significant relationship with all independent variables of this research. There is a strong path coefficient link from business value to system quality, information quality, and the use of robots. In the measurement model, there are substantial disparities between the industries with high levels of working experience and those with less working experience of robots. Information quality, use of robots, and business value all have positive and significant influences on the use of robots in the food industry (delivery of packages by robots). Furthermore, the analyses of PLS-SEM also show that system quality has a positive relationship but not a significant impact. Technological skills are highly important in order to improve and adopt delivery of packages by robots in the food industry. In addition, the findings of this research contribute to the literature on robots’ implementation in the food industry and also contribute to limited empirical research on assessing the delivery packages by robots in food industries on replacing people's jobs.</p> Naser Yaqubi Adamu Abubakar Ibrahim Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-12-01 2022-12-01 4 2