Journal of Information Systems and Digital Technologies <p><strong>JOURNAL OF INFORMATION SYSTEMS AND DIGITAL TECHNOLOGIES</strong></p> <div style="text-align: justify;"> <p>The&nbsp;International Journal of Information Systems and Digital Technology (JISDT) is an international journal promoting the study of, and interest in, Information Systems (IS) and Digital Technologies (DT).&nbsp; The journal will cover in depth and breadth the subject areas related to the fields of IS and digital technologies and techniques. Articles in this journal may be an outcome of latest research, practice, experience, current issues and debates related to the fields. The JISDT will encourage submission that reflect the wide and interdisciplinary nature of the subject and articles that integrate technological disciplines with social, contextual and management issues, based on research using appropriate research methods and paradigms of research and philosophies.</p> </div> IIUM Press, Intentional Islamic University Malaysia en-US Journal of Information Systems and Digital Technologies 2682-8790 EXPLORING THE ROLES AND LEADERSHIP BEHAVIOR OF CHIEF INFORMATION OFFICERS (CIOS) <p>Chief Information Officer (CIO) plays a very important role in an organization as CIO is the IT leader who ensures effective IT employment in organizations. The aim of this study was to explore the roles and leadership behaviors of the CIO in HEIs in Malaysia. This study, which employed semi-structured one-on-one interviews, was conducted with former and current CIOs of two public universities of Malaysia. The interviews were transcribed, and the interview data were analyzed thematically. The results indicated that the main role of CIOs is managing IT infrastructure, handling HEI’s IT requirements, governance of IT in HEIs and strategic planning. It is also found that CIOs should have interpersonal skills, IT knowledge, managerial knowledge and skills and knowledge about HEIs’ requirements. Furthermore, CIOs should exhibit Transformational and Transactional leadership behaviors to be effective IT leaders.</p> Hussain Waheed Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-05-30 2022-05-30 4 1 1 10 A RELATIVE STUDY OF DIFFERENT MACHINE LEARNING CLASSIFICATION ALGORITHMS TO FORECAST THE HEART DISEASE <p><em>Cardiovascular is comprehended as heart disease, and it covers different cases that impact the heart and have been the direct cause of death. It allies numerous risk elements in heart disease and the necessity to build practical strategies for earlier diagnosis to manage the condition promptly. The machine learning classifier has evolved significantly in the medical database, particularly for diagnosing disease. Nowadays, numerous organizations utilize these machine learning strategies to improve medical diagnostics for the earlier prognosis of conditions. This paper summarizes these machine learning algorithms in disease prediction and computational. Classification algorithms considered are logic regression, Naive Bayes, K-NN (nearest neighbor), (Support vector machine), SVM, (Decision Tree) DT, K-means clustering, and RF (random forest). This work reviewed 20 papers from 2018- 2021 that employed Classifier to detect specifically heart diseases in the medical sector during the last four years</em>.</p> Bushra Memon Sumbul Ghulamani Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-05-30 2022-05-30 4 1 11 27 A CONCEPTUAL ICOOKIES MULTI-SIDED BUSINESS MODEL <p>The purpose of this paper is to present a conceptual iCookies business model, with a digital platform and apps, that is aligned with the United Nations Sustainable Development Goals (SDG) in reducing poverty; building-up valuable skills, decent works and entrepreneurship including among the B40s; and in providing consumers with quality &amp; variety cookies worldwide. The B40 community are struggling to find a stable and decent job, especially in this pandemic time. &nbsp;Job opportunity with a digital platform to start a business will benefit the low-income people and B40s. B40s pains include lack of funds and skills to start the business. As for sellers, the online marketplace will help them promote and market their products. The digital platform will help sellers gain more customers and make higher sales. A trusted platform will help donors make the donation and feel at ease without having to worry about scams or implicit donations. Donors will attract to make donations on the platform as it is trusted for the transparency of the donation process. The Customer Segments in this paper are organizations &amp; individuals who want to buy their favourite cookies locally &amp; globally; cookies sellers who want to promote their cookies; low-income people (B40), underemployed, and unemployed who want valuable and employable in baking cookies; and donors who want to build a philanthropic brand on creating employment and companies who want a new generation of employees to learn their cookies. This paper highlights the difficulties faced by various Customer segments along with the conceptual solution to overcome the difficulties. Poverty among B40s (SDG1 - No Poverty), hunger faced by the B40s (SDG2 - Zero Hunger) and unemployment challenges are among the obstacles or significant problems identified (SDG8 - Decent Work and Economic Growth). The key problems were identified, and suitable conceptual solutions were created using the Design Thinking (DT) technique. This process includes completing a literature review, testing, and questionnaires to identify and describe the issue of segments, as well as brainstorming, and testing potential solutions. The methodology adopted for this paper is based on the Design Thinking process using literature review, biz modelling tools namely Business Model Canvas (BMC) and Value Proposition Canvas (VPC), and survey. This paper intends to help the consumer to enjoy a variety of cookies around the world and help cookies sellers by providing an online platform. Moreover, the B40 people will gain skills and get job opportunities to make an income. Last but not least, the donors can make their donations without any worries.</p> Zin Ko Ko ABDUL MUHAIMIN MUHAMMAD ‘AFIF AKMAL ABDUL RAHMAN AHMAD DAHLAN Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-05-30 2022-05-30 4 1 28 45 A REVIEW OF MONETARY DETERMINANTS OF CRYPTOCURRENCY ADOPTION IN ISLAMIC FINANCIAL SYSTEM <p>This paper discusses the money and financial system from both the conventional and Islamic points of view. To further elucidate this topic, some aspects of the conventional financial system are discussed on the applicability from an Islamic perspective. Firstly, the advancements of technology that had led to the invention of cryptocurrency and how the Islamic financial system can evaluate the determinants of the adoption of such cryptocurrencies were reviewed. Secondly, the use of digital wallet and how it is encouraged by the government to increase transparency in the financial system and finally, the applicability of a dual-currency model, which covers the idea of revitalizing the dinar and the dirham as well as the implementation of a dual-currency regime in a nation and how it benefits the economy and prevents the failures of the financial system are discussed along the way. The paper reviews scholarly work conducted by both contemporary conventional and Islamic economic scholars. In addition to that, this paper incorporates the views from the classical Islamic scholars such as al-Ghazali, as well as reviewing the money, banking, and financial systems that were conducted during the early Islamic reign, which would be deemed helpful in formulating an Islamic monetary system that could be pre-eminent in today’s world.</p> Afdzaal Jehabar Sadiq Mohamed Akbar Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-05-30 2022-05-30 4 1 46 55 THE EFFECTS OF PERSUASIVE TECHNOLOGY FOR INFLUENCING END-USERS’ INFORMATION SECURITY AWARENESS <p><em>In today’s digital world, information assets have grown in importance, demanding measures to ensure their protection. Ubiquitously, end-users are having trouble ensuring the security of their personal information. The human factor is a major source of vulnerability in the field of information security. Traditional techniques that can be used to influence information security awareness (ISA) remain prohibitively expensive, time-consuming, and repetitive. In light of these challenges, this study proposes persuasive technology to influence end-users security awareness and behaviour intention. Based on our research, persuasive technology is effective in changing end-users attitudes and behaviours. In this context, this study assesses the effectiveness of persuasive technology use for influencing end-users’ ISA. In addition, this&nbsp;research establishes an integrated model for improving end-users’ ISA by incorporating relevant literature and multiple empirically verified theories, including Fogg Behaviour Model (FBM), Protection Motivation Theory (PMT),</em> <em>Theory of Planned Behaviour (TPB), and Technology Acceptance Model (TAM). The integrated model has been proposed based on the main categories of FBM (motivation, ability, and trigger) to identify the effects of key factors in the persuasive technology context for influencing end-user ISA and behaviour intention. The prototype was developed by implementing the persuasive factors of the proposed model to measure the effectiveness of persuasive technology. Quantitative data from an experiment were gathered from 100 participants to validate the proposed research model using the paired sample T-test and partial least squares (PLS) to assess security awareness in the context of persuasive technology. The research findings show that using persuasive technology has a positive influence on ISA. The results also indicate the research model significantly predicts the key factors affecting security awareness and behaviour intention with respect to persuasive technology. Thus, this study suggests a model for the creation and development of a proactive and customised security awareness system.</em> <em>Therefore, persuasive technology, in general, has a positive effect on users’ security awareness and the intention of security behaviour</em></p> Mohammed Abdullah Bawazir Murni Mahmud Nurul Nuha Abdul Molok Akram Zeki Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-05-30 2022-05-30 4 1 56 81 THE STATE OF OPEN GOVERNMENT DATA IMPLEMENTATION IN MALAYSIA GOVERNMENT AGENCIES <div> <div> <p class="abstract"><span lang="EN-US">The Malaysian Administrative Modernization and Management Planning (MAMPU) aims to enhance the quality of datasets published on the portal towards the year of 2022. Various activities have been conducted by MAMPU to raise the publics' awareness of OGD. This paper consists of a preliminary study where the authors focus on exploring the current state of OGD implementation in Malaysia and the issues surrounding around it. The methods involved are interviews and documents research. According to this preliminary study, the current issues in OGD implementation are data sharing readiness, high impact and high value data insufficiency, laws, and regulations. These findings are taken from the perspective of the key players of OGD project in Malaysia and help to provide insights for the authors' future research</span><span lang="EN-US">.</span></p> </div> </div> Noor Hazwani Mohamad Puad Mohd Adam Suhaimi Husnayati Hussin Najhan Muhamad Ibrahim Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-05-30 2022-05-30 4 1 82 92 A REVIEW ON DATA MANAGEMENT IN CLOUD COMPUTING <p>The present cloud computing time opens another road for organizations to consider moving their information data management solutions to the cloud. It is demonstrated through recent successful deployments that data management applications are one of the most suitable candidates for deployment in the cloud. Data management in cloud Computing brings many challenges as well as advantages. This paper represents the current state of data management solutions in the cloud and the current direction of research in Data management in Cloud Computing. It is necessary to contemplate that cloud-based data management is a very fluid field, which means technologies are changing rapidly. It is also important that the industry is investing more as compared to other fields of data management, thus making an interesting subject for detailed study.</p> MUHSIN HASSAN Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-05-30 2022-05-30 4 1 93 102 MAKING MALAYSIAN UNIVERSITY-OF-THE-FUTURE SUSTAINABLE AND RELEVANT IN THE POST-PANDEMIC AND DIGITAL ERA <p>Long before the pendamic struck in 2020, digital transformation would have been a strategic goals in making future universities relevance and sustainable in the post-pandemic and digital era. In recent years, however, the progressive roll-outs that constituted the basis of these programmes have been abandoned, with universities embracing online learning and digital student services at an alarmingly fast rate. This study investigates the digitisation of teaching &amp; learning (T&amp;L), Research &amp; Innovation (R&amp;I) and Community Engagement (CE) as both an external process affected by government and worldwide trends, as well as an internal activity occuring inside educational establishments in Malaysian Current Universities (MCU). Malaysian Universities need new business models in order to remain relevant and viable. Driving factors such as technological advancement, financial assistance and market developments are forcing the higher education sector to rethink its business model. The post-pandemic, 4IR and digital changes are dynamic and complex. We use a design thinking approach in which business modelling tools such as the Environmental Map (EM), Business Model Canvas (BMC), and Value Proposition Design Canvas (VPC) are used to establish, layout, and consider different business models to humanize education for higher education institutions, as well as for other universities in Malaysia and Globally. These technologies enable Universities to create value and give value propositions and advantages to their customer segments. Finally this paper amis to establish a conceptual Malaysian University of the Future (MuotF) business model that is continuously relevance in the post-pandemic and IR4.0 era.</p> Bilal Ahmed Wani QANDAGHA SAFI ABDUL RAHMAN AHMAD DAHLAN Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-05-30 2022-05-30 4 1 103 128 BEST4U.COM: A CREATIVE PLATFORM FOR SECONDHAND ITEMS TRANSACTION <p><strong><em>This paper introduces a conceptual business model for a web and mobile application-based online platform called “”.&nbsp; This platform enables people to buy and sell second-hand products. “” aims to accomplish one of the Sustainable Development Goal 12, to ensure sustainable consumption and production patterns. The business model for this app is developed by the design thinking method, which helps to understand the crucial problems, possible solutions, validation of customers' segments, and suggestions for conceptual solutions. The other tools used are Business Model Canvas (BMC), Value Proposition Canvas (VPC), Environment Map (EM). A survey with the initial potential customers has been conducted to validate the initial Business Model Canvas and Value Proposition Canvas. The majority of our respondents are comfortable with internet shopping, and they use it to buy books, gadgets, and other items. The finding of the survey revealed that most individuals aren't interested in doing online secondhand buying because there aren't many effective business platforms available. They are, nevertheless, willing to buy their essential used things online if several important issues, such as delayed delivery, fraudulent products, and transportation costs, are addressed. Finally, this paper provides a validated conceptual business model of an online second-hand shopping platform/apps, which is called “”, with the goal of making online second-hand shopping easier.</em></strong></p> Yufei Liu Karim Anwarul Rakibul Hassan Najmul Huda Manaaz Riyas Nurhafizah Mahri Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-05-30 2022-05-30 4 1 129 146 AN ELDERLY-CENTERED DESIGN APPROACH FOR MOBILE CHAT APPLICATION <p>Connection and communication are heavily contingent on the internet and mobile apps, especially in this pandemic. With the blessings of Information and Communication Technology (ICT), the population of this digital era are highly dependent on several mobile applications. Undoubtedly, mobile apps have made our life easier and more straightforward, especially in the communication sector. There are at least hundreds of chat applications worldwide. Most of these communication platforms have been developed with many interactive and complex features designed mainly for the younger generation. However, in the perspective of Bangladesh, the older generation is unfamiliar and less comfortable with the concept and lacks the necessary digital literacy to use these advanced communication platforms. They frequently encounter difficulties in comprehending and using those applications. Thus, the authors described human-computer interaction (HCI) and briefly discussed some of the design issues from older adults' experiences in this report. Furthermore, a suitably designed chat application was &nbsp;proposed based on understanding the challenges faced by the elderly. With a user-centered approach, the design emphasizes simplicity and minimalism, making it easier for the elderly to communicate through mobile technology.</p> Murni Mahmud NAHREEN ZANNAT NADIA NOWSHIN Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-05-30 2022-05-30 4 1 147 172 IMPLEMENTATION OF OPEN GOVERNMENT DATA IN ASIAN COUNTRIES: A REVIEW <div> <div> <p class="abstract"><span lang="EN-US">Open Government Data (OGD) is data gathered and processed by public sector or government agencies and made available to the public via a web portal. Many countries have implemented OGD in order to promote economic growth and social development (e.g., the UK, Korea, Japan, Malaysia, Australia, Netherlands, etc.). The purpose of this paper is to examine the implementation of OGD in a few Asian countries based on previous research, in order to understand the challenges and experiences of OGD implementation in these countries. Analysis was done on the relevant literature and online resources. The findings indicate that there are many benefits gained from the OGD implementation, at the same time there are challenges that need to be overcome before realizing these benefits. Additionally, it was found that there are several factors that contribute towards successful OGD implementation in those selected countries. Another finding is that there is not many past research related to OGD implementation in Asian countries, hence it can be concluded that OGD research in this region is still at infancy</span><span lang="EN-US">.</span></p> </div> </div> Noor Hazwani Mohamad Puad Mohd Adam Suhaimi Husnayati Hussin Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-05-30 2022-05-30 4 1 173 185 A CONCEPTUAL MALAYSIAN PRIVATE HEALTHCARE UNIVERSITY-OF-THE-FUTURE BUSINESS MODEL <p>In today's increasingly inter-connected and globalized world, global mega forces including geopolitical, economic, technological and environmental have caused the landscape of higher education to become volatile. Higher education institutes (HEIs) have been faced with increasing scrutiny, competition, regulation, financial and societal challenges. Moreover, along with the unexpected arrival of the COVID-19 pandemic and various disruptors driving for change including the evolution of digital technologies, democratization of knowledge, global mobility, demographic shifts, and the rise of online educational services, HEIs are in need of new alternate business models for agility, relevancy, and to continue to thrive and operate to offer value and reclaim their position as drivers of innovation, economic development and societal wellbeing. This paper develops and proposes through the adoption of the design thinking methodology an alternate conceptual business model for a Malaysian private healthcare University-of-the-Future (UotF) using the renowned Business Model Canvas (BMC) and Strategy Canvas (SC) frameworks. The results form the analysis and design of the BMC and SC indicates that the principal changes required to digitally transform the university to a UotF includes: the adoption of an open learning system for flexible and lifelong learning; transitioning the campus to a more 'smart', eco-friendly and sustainable campus; incorporating the latest artificial intelligence, machine learning algorithms, and data analytics to improve the university‘s management systems and enhance delivery mechanisms for teaching and learning; and to improve community engagement relationships and partnerships to deliver value to the economic, health and safety of the society, as well as to leverage the open learning system to provide curated courses to niche categories of students locally and globally.</p> Muhammad Saiid Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-05-30 2022-05-30 4 1 186 198 INTEGRATED RISK MANAGEMENT IN THE DIGITAL AND PANDEMIC ERA <p>Business across all sectors are affected by the pandemic and are facing a formidable challenge in terms of digitalisation, the best way to evaluate a company's performance is by having a deep knowledge in their risk management. It is very important that the company have a proper risk management system in place to manage their various risks. This is a requirement for a business company in order to have a proper continuity in operations during this pandemic and digital era. The risk management is a vital part of any company's operations to help them prepare and mitigate against the risks that have been identified. This study aims to explore the various aspects of risk management in Energy Services Company and to discuss on business model using Business Model Canvas [BMC] framework that will enable the company to identify its strategic assets. Thus, building a more effective and relevant Integrated Enterprise Risk Management [IERM] and Risk Management System to ensure business continuity, sustainability, and relevancy.</p> Mohamad Afiq Akmal Abdul Rahman Ahmad Dahlan Copyright (c) 2022 Journal of Information Systems and Digital Technologies 2022-05-30 2022-05-30 4 1 199 208