Suib, F. H., Jury Saleh Aqeel Aldaajeh, Tamima Mahbub, Nur Hidayah Mohd Fadzil, Zaynah Ateeq, and Afnan Ahmed. “Sustaining Excellence in a Competitive Hospitality Market: A Case Study of Concorde Hotel Shah Alam”. IIUM Journal of Case Studies in Management, vol. 17, no. 2, July 2026, https://journals.iium.edu.my/ijcsm/index.php/jcsm/article/view/347.