Islam, M. M., Haque, A. and Hasanuzzaman (2026) “Service Quality Management and Customer Loyalty Strategy: A Case Study of UZT Trading SDN BHD, Malaysia”, IIUM Journal of Case Studies in Management, 17(3). Available at: https://journals.iium.edu.my/ijcsm/index.php/jcsm/article/view/357 (Accessed: 17 August 2026).