ISLAM, M. M.; HAQUE, A.; HASANUZZAMAN. Service Quality Management and Customer Loyalty Strategy: A Case Study of UZT Trading SDN BHD, Malaysia. IIUM Journal of Case Studies in Management, [S. l.], v. 17, n. 3, 2026. Disponível em: https://journals.iium.edu.my/ijcsm/index.php/jcsm/article/view/357. Acesso em: 17 aug. 2026.