THE ROLE OF ISO 9001: 2000 CONSULTANTS

Authors

  • Salleh Yahya Associate Professor, Graduate School of Management, Universiti Putra Malaysia, 43400 UPM Serdang, Selangor Darul Ehsan, Malaysia (e-mail: salleh@putra.upm.edu.my)

DOI:

https://doi.org/10.31436/ijema.v11i2.91

Abstract

The revision of ISO 9000 standards involving a paradigm shift from being quality assurance oriented to quality management oriented imply a change in their implementation approach. This paper chooses to focus on one of the often overlooked issues of ISO 9000 implementation – the role of the ISO 9000 consultant in the implementation process. Specifically, this research attempts to find out (i) the role of consultant in ISO 9000: 1994, (ii) the role of the consultant in ISO 9001: 2000, and (iii) the shifting of roles from ISO 9000: 1994 to ISO 9001: 2000. The results suggest that for ISO 9000: 1994, the ISO consultant plays four major roles in the implementation process: Trainer, Coordinator, Documenter, and Adviser. On the other hand, there can only be one major role for ISO 9000: 2000, that of the ‘Comprehensive Implementer’, suggesting a dramatic change in the ways the ISO consultant assists and coordinates the ISO 9000 applicant (the company). In addition, the results also imply a change in the consultant’s role from that of a ‘knowledge broker’ to a more ‘expert’ oriented one in ISO 9000 implementation.

JEL classification: M10

Key words: ISO 9000, Consultants, Quality standard

Downloads

How to Cite

Yahya, S. (2013). THE ROLE OF ISO 9001: 2000 CONSULTANTS. International Journal of Economics, Management and Accounting, 11(2). https://doi.org/10.31436/ijema.v11i2.91

Issue

Section

Articles