How Ship Managers Perceive the Operational Efficiency of Shipping Companies: A Qualitative Inquiry


  • Saravanan Venkadasalam Akademi Laut Malaysia, Malaysia



Business process, Business strategy, Semi-structured interview, Narrative analysis, Deductive encoding


In this study, we investigated ship managers' perceptions of shipping companies' operational efficiency. Semi-structured interviews were conducted with five respondents: two from Malaysia and three from Singapore. Further, we constructed four new themes from the interviews, consisting of fifteen categories and eighty-eight new subcategories. In general, this paper proposed two new conceptual frameworks and an improvised physical-efficiency model. This paper is the first to analyze the shipping efficiency qualitatively in this region to the best of our knowledge.


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How to Cite

Venkadasalam, S. (2022). How Ship Managers Perceive the Operational Efficiency of Shipping Companies: A Qualitative Inquiry. International Journal of Economics, Management and Accounting, 30(2), 429–449.