Employees’ CSR Perception s a Determinant of Work Motivation: The Mediating Role of Quality of Work Life

Authors

  • Younes Nikkhah University of Tabriz, Iran

DOI:

https://doi.org/10.31436/ijema.v31i2.1055

Keywords:

Employees’ CSR perception, Self-determined work motivation, Quality of work life, Insurance

Abstract

Employees’ orientation of corporate social responsibility (CSR) plays a key role in constructing efficient and consistent employer-employee relationships. Economic CSR perception ensures the understanding of employees towards organizational growth profit margins and quality applicable successes. Legal CSR is the practice of rules and regulations, responsibilities, and obeying laws and orders through upholding respect for the organization. Employees’ ethical CSR perception aims at securing morality, ethics of conduct and ways of principled communications. Also, Philanthropic CSR aims at efficient utilization of organizational resources. Knowledge of CSR helps employees to understand the importance of quality work environment involvement and simultaneous importance of work determination. Therefore, this study has investigated the effect of employee CSR perceptions on self-determined work motivation with the mediating role of quality of work life (QWL). This study elicited the opinions of 316 employees of the Social Security Insurance organization in Iran. The structural equation modeling with partial least squares (PLS) method has been used to investigate the effects of variables on each other. The results show that all the relationships between the study model paths are significant. In fact, having a good QWL among employees has an effective role in the impact of employees’ CSR perceptions on self-determined work motivation.

References

Abdullah, M.F., L.W. Sieng, N. Sulaiman, and M.H.I. Abd Rahim. “Measuring Inefficiency in the Rubber Manufacturing Industry.” International Journal of Economics, Management and Accounting 28, no. 1 (2020): 79-96.

Anwar, Z., K. Abbas, M. Khan, A. Razak. “CSR Disclosure and Financial Access: A Case Study of Pakistan.” International Journal of Economics, Management and Accounting 27, no. 1 (2019): 167-86.

Back, K., C. Lee, and J. Abbott. “Internal Relationship Marketing: Korean Casino Employees’ Job Satisfaction and Organizational Commitment.” Cornell Hospitality Quarterly 52, no. 2 (2011): 111-24.

Barom, M.N. “Conceptualizing a Strategic Framework of Social Responsibility in Islamic Economics.” International Journal of Economics, Management and Accounting 21, no. 1 (2013): 65-95.

Battistelli, A., M. Galletta, I. Portoghese, and C. Vandenberghe. “Mindsets of Commitment and Motivation: Interrelationships and Contribution to Work Outcomes.” The Journal of Psychology 147, no. 1 (2013): 17-48.

Bauer, J., and R.H. Mulder. “Upward Feedback and its Contribution to Employees' Feeling of Self-Determination.” Journal of Workplace Learning 18, no. 7/8 (2006): 508-21.

Björklund, C., I. Jensen, and M. Lohela-Karlsson. “Is a Change in Work Motivation Related to a Change in Mental Well-Being?” Journal of Vocational Behavior 83, no. 3 (2013): 571-80.

Bureau, J.S., G.A. Mageau, A.J.S. Morin, M. Gagné, and J. Forest. “Promoting Autonomy to Reduce Employee Deviance: The Mediating Role of Identified Motivation.” International Journal of Business and Management 13 no. 13 (2018): 61-71.

Carroll, A.B. “The Pyramid of Corporate Social Responsibility: Toward the Moral Management of Organizational Stakeholders.” Business Horizons 34, no. 4 (1991): 39-48.

Cho, H., and J. Yang. “How Perceptions of Organizational Politics Influence Self-Determined Motivation: The Mediating Role of Work Mood.” Asia Pacific Management Review 23, no. 1 (2018): 60-9.

Chong, M. “Employee Participation in CSR and Corporate Identity: Insights from a Disaster-Response Program in the Asia-Pacific.” Corporate Reputation Review 12, no. 2 (2009): 106-19.

Collier, J., and R. Esteban. “Corporate Social Responsibility and Employee Commitment.” Business ethics: A European review 16, no. 1 (2007): 19-33.

Cooke, G.B., J. Donaghey, I. U. and Zeytinoglu. “The Nuanced Nature of Work Quality: Evidence from Rural Newfoundland and Ireland.” Human Relations 66, no. 4 (2013): 503-27.

Deci, E.L. and R.M. Ryan. “The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior.” Psychological Inquiry 11, no. 4 (2000): 227-68.

Deery, M. “Talent Management, Work-Life Balance and Retention Strategies.” International Journal of Contemporary Hospitality Management 20, no. 7 (2008): 792-806.

Flammer, C. “Does Product Market Competition Foster Corporate Social Responsibility? Evidence from Trade Liberalization.” Strategic Management Journal 36, no. 10 (2015): 1469-485.

Font, X., L. Garay, and S. Jones. “Sustainability Motivations and Practices in Small Tourism Enterprises in European Protected Areas.” Journal of Cleaner Production 137 (2016): 1439-48.

Forner, V.W., M. Jones, Y. Berry, and J. Eidenfalk. “Motivating Workers: How Leaders Apply Self-Determination Theory in Organizations.” Organization Management Journal 18, No. 2 (2020): 76-94.

Freeman, R.E., A.C. Wicks, and B. Parmar. “Stakeholder Theory and the Corporate Objective Revisited.” Organization Science 15, no. 3 (2004): 364-69.

Gagne, M., and E.L. Deci. “Self?determination Theory and Work Motivation.” Journal of Organizational Behavior 26, no. 4 (2005): 331-62.

______, and R. Koestner. “Self-determination Theory as a Framework for Understanding Organizational Commitment.” Paper presented at the annual meeting of the Society for Industrial and Organizational Psychology, April, Toronto, Canada, 2002.

González-Serrano, M.H., J.C. Hervás, I. Valantine, M. A. Dos-Santos, and F.C/ Moreno. “Impact of Lifestyle Oriented-Motivation and Corporate Social Responsibility on Multi Adventure Sports Firms’ Performance.” International Entrepreneurship and Management Journal 16, no. 3 (2020): 935-59.

Greenwood, M. “Stakeholder engagement: Beyond the myth of corporate responsibility.” Journal of Business Ethics 74, no. 4 (2007): 315-27.

Guay, F., R.J. Vallerand, and C. Blanchard. “On the assessment of situational intrinsic and extrinsic motivation: The Situational Motivation Scale (SIMS).” Motivation and Emotion 24, no. 3 (2000): 175-213.

Hair, J.F., G.T.M. Hult, C.M. Ringle, and M. Sarstedt. “A Primer on Partial Least Squares Structural Equation Modeling.” 2nd Ed. Thousand Oaks: Sage, 2017.

Henseler, J., C.M. Ringle, and R.R. Sinkovics. “The Use of Partial Least Squares Path Modeling in International Marketing.” Advances in International Marketing 20 (2009): 277-320.

Hur, W.M., T.W. Moon, and S.H. Ko. “How Employees’ Perceptions of CSR Increase Employee Creativity: Mediating Mechanisms of Compassion at Work and Intrinsic Motivation.” Journal of Business Ethics 153, no. 3 (2018): 629-44.

Im, S., Y.W. Chung, and J.Y. Yang. “Employees’ Participation in Corporate Social Responsibility and Organizational Outcomes: The Moderating Role of Person-CSR Fit.” Sustainability 9, no. 28 (2016): 1-14.

Jakubczak, A., and M. Gotowska. “The Quality of Work Life and Socially Responsible Actions Directed at Employees on the Example of a Service Company.” Acta Scientiarum Polonorum. Oeconomia 14, no. 1 (2015): 37-46.

Janes, P., and M. Wisnom. “Changes in Tourism Industry Quality of Work Life Practices.” Journal of Tourism Insights 1, no. 1 (2010): 107-13.

Kalleberg, A. “Job Quality, and Precarious Work: Clarifications, Controversies, and Challenges.” Work and Occupations 39, no. 4 (2012): 427-48.

Kim, C.H., and H. Scullion. “The Effect of Corporate Social Responsibility (CSR) on Employee Motivation: A Cross-National Study.” The Poznan University of Economics Review 13, no. 2 (2013): 5-30.

Kim, H.L., Y. Rhou, M. Uysal, and N. Kwon. “An Examination of the Links between Corporate Social Responsibility (CSR) and its Internal Consequences.” International Journal of Hospitality Management 61 (2017): 26-34.

______, E. Woo, M. Uysal, and N. Kwon. “The Effects of Corporate Social Responsibility (CSR) on Employee Well-Being in the Hospitality Industry.” International Journal of Contemporary Hospitality Management 30, no. 3 (2018): 1584-600.

Kim, H.R., M. Lee, H.T.Lee, and N.M. Kim. “Corporate Social Responsibility and Employee-Company Identification.” Journal of Business Ethics 9, no. 4 (2010): 557-69.

Kim, J.S., J. Milliman, and A. Lucas. “Effects of CSR on Employee Retention via Identification and Quality-of-Work-Life.” International Journal of Contemporary Hospitality Management 32, no. 3 (2020): 1163-179.

Lam, C.F., and S.T. Gurland. “Self-determined Work Motivation Predicts Job Outcomes, but What Predicts Self-Determined Work Motivation?” Journal of Research in Personality 42, no. 4 (2008): 1109-115.

Lee, C., H. Song, H. Lee, S. Lee, and B.J. Bernhard. “The Impact of CSR on Casino Employees’ Organizational Trust, Job Satisfaction, and Customer Orientation: An Empirical Examination of Responsible Gambling Strategies.” International Journal of Hospitality Management 33 (2013): 406-15.

Lee, D., A. Singhapakdi, and M.J. Sirgy. “Further Validation of a Need-Based Quality-of-Work-Life (QWL) Measure: Evidence from Marketing Practitioners.” Applied Research in Quality of Life 2, no. 4 (2007): 273-87.

Lee, J., K. Back, and E.S. Chan. “Quality of Work Life and Job Satisfaction among Frontline Hotel Employees: A Self-Determination and Need Satisfaction Theory Approach.” International Journal of Contemporary Hospitality Management 27, no. 5 (2015): 768-89.

Lee, Y., K.H. Lee, and D. Li. “The Impact of CSR on Relationship Quality and Relationship Outcomes: A Perspective of Service Employees.” International Journal of Hospitality Management 31, no. 3 (2012): 745-56.

Lemyre, P., G.C. Roberts, and J. Stray-Gundersen. “Motivation, Overtraining, And Burnout: Can Self-Determined Motivation Predict Overtraining and Burnout in Elite Athletes?” European Journal of Sport Science 7, no. 2 (2007): 115-26.

Matten, D., and J. Moon. “Implicit and Explicit CSR: A Conceptual Framework for a Comparative Understanding of Corporate Social Responsibility.” The Academy of Management Review 33, no. 2 (2008): 404-24.

Mohd Nor, S., M.M. Ali, A. Abdul-Rahman, and N.N. Subakir. “Exploring CSR in Halal Industry: Insights from Malaysia.” International Journal of Economics, Management and Accounting 27, no. 2 (2019): 423-43.

Molnar, E., A. Mahmood, N. Ahmad, N., A. Ikram, and S.A. Murtaza. “The Interplay between Corporate Social Responsibility at Employee Level, Ethical Leadership, Quality of Work Life and Employee Pro-Environmental Behavior: The Case of Healthcare Organizations.” International Journal of Environmental Research and Public Health 18, no. 4521 (2021): 1-16.

Mozes, M., Z. Josman, and E. Yaniv. “Corporate Social Responsibility Organizational Identification and Motivation.” Social Responsibility Journal 7, no. 2 (2011): 310-25.

Naseer, S., U. Raja, F. Syed, and D. Bouckenooghe. “Combined Effects of Workplace Bullying and Perceived Organizational Support on Employee Behaviors: Does Resource Availability Help?” Anxiety Stress Coping 31 (2018): 654-68.

Ngai, S.S., C. Cheung, R. Yuan, and S. Lin. “Work Motivation of Unemployed Youths: Moderating Effects of Financial Dependence on Parents.” Children and Youth Services Review 71 (2016): 157-65.

Nie, Y., B.L. Chua, A.S. Yeung, R.M. Ryan, and W.Y. Chan. “The Importance of Autonomy Support and The Mediating Role of Work Motivation for Well?Being: Testing Self?Determination Theory In A Chinese Work Organization.” International Journal of Psychology 50, no. 4 (2015): 245-55.

Noor, S.M., and M.A. Abdullah. “Quality Work Life among Factory Workers in Malaysia.” Procedia-Social and Behavioral Sciences 35 (2012): 739-45.

Ouppara, N.S., and M.V.U. Sy. “Quality of Work Life Practices in a Multinational Company in Sydney, Australia.” Procedia-Social and Behavioral Sciences 40 (2012): 116-21.

Parmar, B.L., R.E. Freeman, J.S. Harrison, A.C. Wicks, L. Purnell, and S. De Colle. “Stakeholder theory: The State of the Art.” Academy of Management Annals 4, no. 1 (2010): 403-45.

Peterson, C., N. Park, N. Hall, and M.F.P. Seligman. “Zest and Work.” Journal of Organizational Behavior 30, no. 2 (2009): 161-72.

Richer, S.F., C. Blanchard, and R.J. Vallerand. “A Motivational Model of Work Turnover.” Journal of Applied Social Psychology 32, no. 10 (2002): 2089-113.

Rodrigo, P., and D. Arenas. “Do Employees Care about CSR Programs? A Typology of Employees According to Their Attitudes.” Journal of Business Ethics 83, no. 2 (2008): 265-83.

Salanova, M., S. Agut, and J.M. Peiró. “Linking Organizational Resources, and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate.” Journal of Applied Psychology 90, no. 6 (2005), 1217-227.

Singhapakdi, A., D. Lee, M.J. Sirgy, and K. Senasu. “The Impact of Incongruity between an Organization's CSR Orientation and its Employees' CSR Orientation on Employees' Quality of Work Life.” Journal of Business Research 68, no. 1 (2015): 60-6.

Sirgy, M.J., D. Efraty, P. Siegel, and D.J. Lee. “A New Measure of Quality of Work Life (QWL) Based on Need Satisfaction and Spillover Theories.” Social Indicators Research 55, no. 3 (2001): 241-302.

Slack, R., S. Corlett, and R. Morris. “Exploring Employee Engagement with (Corporate) Social Responsibility: A Social Exchange Perspective on Organizational Participation.” Journal of Business Ethics 127, no. 3 (2015): 537-48.

Tajfel, H., and J.C. Turner. “The Social Identity Theory of Intergroup Behavior.” In J.T. Jost and J. Sidanius (Eds.), Political psychology: Key readings Psychology Press, (2004): 276-93.

Tongo, C.I. “Social Responsibility, Quality of Work Life and Motivation to Contribute in the Nigerian Society.” Journal of Business Ethics 126, no. 2 (2015): 219-33.

Turker, D. “How Corporate Social Responsibility Influences Organizational Commitment.” Journal of Business Ethics 89, no. 2 (2009): 189-204.

Vansteenkiste, M., B. Neyrinck, C.P. Niemiec, B. Soenens, H. Witte, and A. Broeck. “On the Relations among Work Value Orientations, Psychological Need Satisfaction and Job Outcomes: A Self?Determination Theory Approach.” Journal of Occupational and Organizational Psychology 80, no. 2 (2007): 251-77.

Vlachos, P.A., N.G. Panagopoulos, and A.A. Rapp. “Feeling Good by Doing Good: Employee CSR-Induced Attributions, Job Satisfaction, and the Role of Charismatic Leadership.” Journal of Business Ethics 118, no. 3 (2013): 577-88.

Wang, C., G. Li, and H. Xu. “Impact of Lifestyle-Oriented Motivation on Small Tourism Enterprises’ Social Responsibility and Performance in Historic Towns.” Journal of Travel Research 57, no. 8 (2018): 1146-160.

Woolley, K., and A. Fishbach. “It's About Time: Earlier Rewards Increase Intrinsic Motivation.” Journal of Personality and Social Psychology 114, no. 6 (2018): 877-90.

Downloads

Published

2023-12-28

How to Cite

Nikkhah, Y. (2023). Employees’ CSR Perception s a Determinant of Work Motivation: The Mediating Role of Quality of Work Life. International Journal of Economics, Management and Accounting, 31(2), 247–274. https://doi.org/10.31436/ijema.v31i2.1055

Issue

Section

Articles